Important Functions Your Spa Software Should Support
What can you do with your spa management software? It’s easy to transform they way your spa or salon runs, boost customer satisfaction, and cast your net far and wide when you start deploying the appropriate automated system. Also known as a salon appointment scheduler, the right software must have several important features to bring more business to you.
A fully-fledged spa software must enable easy appointment scheduling for your customers. When customers are able to schedule appointments online via your website, you are setting yourself up for more business. A properly marked calendar helps keep each employee in the loop concerning their next assignment, and the application of color coding improves the organization and simplification of the whole booking experience.
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Now, is it practical to communicate over phone with every one of your customers on a daily basis to remind them of an impending salon appointment. But it’s not difficult to miss sales following disappointments from customers that forgot their appointments. The smart thing about a salon appointment scheduler is that it’s connected with email and text messaging functions that are needed when sending reminders and personalized messages to customers pertaining to their appointments. The automated transmissions will also carry notification for any alterations in scheduling.
Well-timed appointment reminders allow customers to easily honor their appointments, and when they’re unable to, they can let your salon know in time so that you can quickly reschedule. Ultimately, you’ll be able to save time as well as important business.
Spa management software should have a feature that allows your business to establish relationships with clients while tracking every single engagement you’ve had with each one of them. This element should carry detailed appointments files, client profiles that highlight any special tastes, impending appointments, as well as customer contacts.
Knowing your customers well will enable you to utilize your salon application to implement loyalty and reward programs where top spenders are awarded free gifts, loyalty points, or special discounts. These programs inspire clients to continue coming back.
The POS Feature
The point of sale functionality is critical to the successful and efficient operations of your salon. The capability is vital to the acceptance of various kinds of safe payments. Accept a POS that facilitates the tracking of stocks, tax compliance, invoicing, and receipts. You can also track and secure all sales transactions, and since there’s user authentication and authorization, your data is safe.
As such, spa management software has a great influence on the whole success of your enterprise. While you search for the software for this job, be sure it enables appointment scheduling, prompt reminders, point of sale, and customer management.